Take control of your Contact Center solution with a Miralix integration to IntraManager. With this integration, you can visualize your most important KPIs live, monitor team performance, and ensure your business meets its service level targets.
IntraManager can gather and present data across systems, allowing you, for example, to combine data from Miralix with insights from Zendesk or other platforms. This makes it easier to gain a complete understanding of your customer service and optimize response times and resource allocation.
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Calls and response times
With the integration between Miralix and IntraManager, you gain access to more than 100 KPIs across four categories: agents, tasks, handling times, and call queues. You can visualize, for example:
- Agent status, See the number of active agents and how many are available or busy in each queue.
- Calls and tasks, Get insights into today’s call and task volumes at both the queue and agent levels.
- Handling time and wait time, Monitor average response times for calls and tasks.
- Service level, Keep track of whether you’re meeting your set response time goals.
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Miralix integration benefits
- Centralize all data, Combine KPIs from Miralix with data from other systems like Zendesk or e-conomic.
- Boost performance through motivation, Set up notifications and highlight employee achievements to increase engagement.
- Intuitive and user friendly, Quickly create dashboards using drag and drop and predefined widgets, no formulas needed.
- Customize dashboards to your needs, Choose from over 100 KPIs and build the exact overview that adds the most value for your team.
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Set up your integration
Getting started with the Miralix integration is quick and easy:
Need help with the setup? Contact our support team.
- Ensure API access, You’ll need a Miralix API license to activate the integration.
- Connect Miralix and IntraManager, Log in to your IntraManager platform and set up the integration.
- Sync your data, Transfer real time data on agents, queues, and response times to IntraManager.
- Visualize KPIs, Create dashboards with drag and drop and customize them to your company’s needs.
