For IT & data teams

Bring your data together

Bring your contact center's data into a shared performance view. Review data access, security and privacy requirements with your IT team before connecting systems.

  • IT manager
  • Data specialist
  • Integration specialist
Dashboard mockup. Example data, not a preconfigured dashboard.

A connected business view

What you get

  • Connect the right data

    The service or sales information your teams need from their existing systems.

    Check which sources can provide the information before building the view.

  • Agree what numbers mean

    A shared agreement about how a measure is calculated and which period it covers.

    Agree what the numbers mean before comparing teams.

  • Make comparisons useful

    The same agreed measure shown for different teams or periods.

    Check that the sources and calculations make the comparison useful.

Examples only. Measures and targets depend on your connected data and setup.

In your industry

In everyday work

Insurance & financial servicesStart with the question
What you see

Service and sales teams need information from different systems.

What you do

Ask what they need to understand. Then identify the sources and agree how to calculate the measures.

What you follow up on

Check the example view with the people who will use it.

Telecom & utilitiesKeep the view nearby
What you see

The team works in Enreach or Puzzel and wants to see results without opening another tool.

What you do

Explore whether an embedded dashboard fits the team's setup.

What you follow up on

Confirm the integration requirements before using it.

Service & subscriptionAgree what numbers mean
What you see

Two teams report different numbers for what appears to be the same result.

What you do

Compare their sources, calculations and dates before building a shared view.

What you follow up on

Keep that agreement up to date when the sources change.

One connected platform

How IntraManager helps