What you see
Your service team flags a busy renewal period.
What you do
Review the scheduled shifts and planned absence with the service team.
What you follow up on
Agree on coverage with the service team before the busy period starts.
For Workforce managers
Make the plan clearer
Bring shifts, availability and absence into one planning view. See where coverage needs attention before you adjust the schedule.
- Workforce manager
- Workforce planner
Example integrations
Explore all integrationsAircallCustomer contact demandDixaService activityExcelSelected team dataAdversusCall activityPuzzel Contact CentreService activity
Example tools, not requirements. Available data depends on your setup.
Your workforce overview
What you get
Compare plans and results
Expected sales or points based on recent employee performance, alongside current results.
Use the difference as context for your next plan, not as an automatic staffing decision.
Review shift coverage
The people scheduled to work during your chosen period.
See which shifts need attention before you agree a change with the team.
Plan around absence
Availability and recorded time away beside the staffing plan.
Review affected shifts when a colleague is away, without keeping a separate list.
Examples only. Measures and targets depend on your connected data and setup.
In your industry
In everyday work
What you see
More customers call than the plan expected.
What you do
Review the scheduled team and current availability before agreeing a change in coverage.
What you follow up on
Use what you learn when preparing the next plan.
What you see
A colleague is away and a planned shift needs new coverage.
What you do
See who is available and review the affected shifts.
What you follow up on
Share the updated plan so everyone knows what has changed.
One connected platform