Modern customers expect fast, personal, and accessible service and with Puzzel, you can unify all your communication channels in a single solution. When you integrate Puzzel with IntraManager, you gain live insight into your customer service and contact center data, so you’re always on top of performance, agent activity, and service levels.
With IntraManager, you can visualize key KPIs like call statistics, response times, customer feedback, and agent productivity in dynamic dashboards. This means you can respond quickly during busy periods, identify bottlenecks, and ensure your service delivers the best possible customer experience.
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Calls and customer enquiries
Puzzel’s omnichannel solution allows customers to reach you via phone, email, web chat, social media, SMS, and video. With IntraManager, you can consolidate and visualize data from all channels in one place.
- Live agent status, see how many are available and who is currently in a call
- Handling times and response times, track how quickly inquiries are resolved
- Number of conversations and interactions per channel, gain insight into where your customers prefer to reach you
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Dashboards for customer service
When you integrate Puzzel with IntraManager, you get a solution that makes it easy to measure and improve your customer service. Use graphs, gauges, and tables to analyze trends and optimize workload distribution.
With gamification, you can motivate your employees by highlighting top performers and encouraging healthy competition within the team. Want to make sure everyone is aligned on goals? Create leaderboards that display real time data on call activity, response times, and customer satisfaction.
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How to get started
Setting up a Puzzel integration is quick and easy:
Need help with the setup? Contact our support team.
- Connect Puzzel and IntraManager via our intuitive setup
- Sync your customer interaction data so it updates live on your dashboards
- Customize your views to highlight the insights that matter most to your customer service
- Use gamification, notifications, and slideshows to engage your team and ensure a more proactive support experience
