Relatel makes it easy to manage telephony and customer service whether you’re working from your computer, on your mobile, or on the go. When you integrate Relatel with IntraManager, you gain the ability to visualize your call data live and create a clear overview of performance in your contact center.
With IntraManager, you can monitor call flows, track response times, and motivate your team with visible data. The result? Better customer service, faster reactions, and a team that always knows how they’re performing.
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Calls, queues and agents
When you connect Relatel with IntraManager, you can build dashboards that display:
Data is continuously updated, giving you real time insight into your customer service performance. This makes it easier to allocate resources, anticipate busy periods, and act quickly during peak loads.
- Number of incoming and answered calls
- Queue lengths and wait times
- Number of available agents
- Average call duration and response time
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Act on telephony insight
With IntraManager, you can present your Relatel data in clear, customized dashboards. Use graphs, gauges, tables, and KPI targets to monitor trends and create transparency across the team.
Want to boost motivation and highlight goals? Set up notifications triggered by events like long wait times or agents handling a high volume of calls. With gamification and slideshows, you can keep your team engaged and ensure everyone is aligned live and visibly.
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How to get started
Setting up a Relatel integration is simple:
Need help with the setup? Contact our support team.
- Connect Relatel to IntraManager via our intuitive setup
- Sync your call and agent data
- Design dashboards that fit your overview needs
- Use gamification, notifications, and slideshows to engage and inform your team
