Want a clear, live updated overview of your company’s call data? With an integration between Dstny and IntraManager, you can visualize key KPIs, monitor response times, and improve your customer service with data driven insights.
By connecting the systems, you’ll be able to track call activity, monitor queues, and identify your top performing agents. With IntraManager, you can present this data in intuitive dashboards that give your team a clear overview and make it easier to improve response times and service quality.
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Monitor your teleperformance live
The integration lets you follow your call data so you always have key metrics at your fingertips. Gain insight into the number of answered and missed calls, average response times, and queue status. With live updated dashboards, you can act quickly and ensure your customer service meets your goals.
Leaderboards can highlight which employees have handled the most calls or achieved the shortest handling times, while notifications can alert you if wait times get too long. You can also use slideshows to display the latest call data on TV screens in your customer service department, ensuring the whole team is always up to date.
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Dashboards for your operation
With IntraManager, you can easily design dashboards that match your company’s needs. Combine Dstny data with other systems like your CRM or support platform to get a complete picture of your operations.
Using a range of widgets, you can visualize call statistics through graphs, tables, and other dynamic formats. Gamification can be used to motivate your team and foster healthy competition, driving better results and a stronger customer experience.
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How to get started
Setting up the integration between Dstny and IntraManager is quick and simple:
Need help with the setup? Contact our support team.
- Connect Dstny and IntraManager through our user friendly setup.
- Sync your call data so it updates automatically on your dashboards.
- Create visual overviews to easily analyze call volume, queue status, and response times.
- Use gamification, notifications, and slideshows to motivate your team and ensure everyone is aligned on shared goals.
