Customer experience is crucial to the success of your business, but without the right tools, it can be difficult to gain insight into what’s working, and what needs improvement. With an integration between nps.today and IntraManager, you can track your Net Promoter Score (NPS), analyze customer experiences, and act on feedback all live and all in one place.
When the systems are connected, your nps.today data is automatically updated and presented on dashboards in IntraManager. This means you can follow the development of customer satisfaction, spot trends, and take fast action to improve the customer experience.
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Understand customer experiences
nps.today enables you to measure customer satisfaction across the entire journey from first contact to post purchase or support follow up. When synced with IntraManager, your data is visualized in real time so important trends never go unnoticed.
- Net Promoter Score (NPS), See how loyal your customers are and how satisfaction evolves over time.
- Promoters, passives, and detractors, Identify your most satisfied customers and where there’s room for improvement.
- Customer feedback and ratings, Analyze trends in comments and pinpoint the areas where experience can be optimized.
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Act on customer feedback
With IntraManager, you can design dashboards that present your customer feedback in a clear, actionable format. By combining data from nps.today with other systems such as customer service or sales tools you get a complete picture of your company’s performance.
Use graphs, tables, gauges, and KPI metrics to track trends over time, and share key insights with your team via slideshows on screens across your company. With gamification, you can motivate employees to improve customer experience by setting goals and rewarding the teams that deliver the best service.
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How to get started
Setting up an integration with nps.today is quick and easy:
Need help with the setup? Contact our support team.
- Connect nps.today and IntraManager via our intuitive setup.
- Sync your customer data so NPS scores and feedback update live.
- Customize your dashboards to track the development of customer satisfaction.
- Use gamification, notifications, and slideshows to engage the team and improve the customer experience.
