By integrating S2 with IntraManager, you can display your contact center metrics in live dashboards. Instead of digging through complicated reports and manual exports, you get instant access to the KPIs that matter, all in one place and always up to date.
Telephony
Puzzel Sales Intelligence (S2)
Connect Puzzel Sales Intelligence (S2) with IntraManager to bring relevant telephony data into dashboards your teams can follow in their daily work.
About the integration
Contact center insights
Built for contact centers
S2 is a complete cloud based platform tailored to support and contact centers, with a strong focus on usability, flexibility and integrations. The system supports voice, email and chat, helping teams deliver outstanding service across all customer touchpoints.
When connected with IntraManager, you can visualize key data such as:
- Answered calls
- Average response time
- Number of chats per agent
- Queue length and wait times
- Agent and team performance
Make data engaging
Bringing your S2 data into IntraManager makes it easy for your team to follow performance in real time. You can set goals, track trends and create motivation through gamification.
- Display leaderboards for your top performing agents
- Show live dashboards on TV screens across your office
- Set up smart notifications that trigger when an agent performs well, like answering a call in under 30 seconds
- Combine S2 data with other tools to create a full performance overview
Adapt to your operation
Whether you’re running a small support desk or a large omnichannel contact center, this integration adapts to your setup. And with IntraManager as your visualization layer, working data driven becomes simple, intuitive, and fun.
Ready to make your call center data come alive? Try IntraManager for free and see how your S2 data can make a difference.
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